Maximum Impact Training & Development

Ph: 03 5229 9079

Developing leaders, managers and teams across Australia

Things rarely get better just by wishing: Take control Download the Flyer

Things rarely get better just by wishing: Take control

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One day that could change the way that you manage people!

 

Maximise your difficult performance conversations

Got a difficult conversation coming up? Or one that you have been putting off because you aren't quite sure how to go about it?

This 1-day seminar is for those managers, supervisors and team leaders who, from time to time, need to engage their employees in difficult or challenging conversations e.g. performance-related issues and inappropriate behaviours, etc.

It is based on a model for preparing for, and engaging in these conversations, with the intent of maintaining an ongoing working relationship.

The Seminar is loaded with sound theory, practical re-usable tools and numerous practical tips, and will be presented by our Principal Consultant Jeff Podbury who has trained and coached thousands of managers, leaders and supervisors Australia-wide.

Learn how to:

  • Apply a helpful "difficult conversations paradigm"

  • Identify and deal with:

    • Why you may be in conflict with the staff member

    • How this can affect the conversations, and what follows

  • Apply a straightforward model for managing the conversation, and beyond

  • Anticipate and plan around what could go wrong in the conversation, and beyond

  • Identify trigger-words and phrases to be avoided

  • Give meaningful, and transparent developmental/corrective feedback

  • Develop and deliver on an action plan

  • Complete the loop once the issue has been dealt with

  • Apply this learning to real-life conversations

 

This program links seamlessly with our 'Maximise your individuals' program and 'Maximise your team' program.

 

Includes: a comprehensive resource kit complete with re-usable tools, and access to a range of online post-program resources and self-assessments.

 

Got several managers who need this package?

The seminar content can be fully tailored to reflect the areas most relevant to your organisation. We can add, delete or expand topic areas as you prefer, and customise the program to reflect your policies and culture. 

Got only one or two managers who need this package?

We can work through this in a 1 on 1 or small-group coaching environment.

 

The seminar content can be fully tailored to reflect the areas most relevant to your organisation. We can add, delete or expand topic areas as you prefer, and customise the program to reflect your policies and culture. 

For a quote, including more information on how we can structure the program to meet your organisation's needs, Contact Us.

As with all of our programs, this program can be delivered anywhere in Australia.